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Kit orders using any method:
Due to the amount of fraud and theft generated on the Internet, plus the fact that each and every kit is custom and assembled one at a time, Mission Amps has a firm NO CANCELLATION policy.
Be very sure you want these items as typically there will be no returns, refunds or canceling of any orders once placed.
If allowed by Mission Amps and only at it's sole discretion, ALL returned or canceled purchases will be subject to a min 15% restocking fee PLUS any and all the cost incurred by Mission Amps in the handling, packaging/shipping or any costs of processing any financial transactions regarding an order using credit cards, bank transfers, PayPal or any other means used to convey payments to Mission Amps, et al. NO EXCEPTIONS, these are the rules, do not order if you do not agree. Returned items once shipped must be returned in unopened as new condition before a refund is issued.
...Personal Checks (Must Clear Before Shipping any Products)...



Kit Warranty:
It's always easy to blame a part for a problem in your kit. Before you conclude that a part may be bad, thoroughly check your work. Almost all components have reached incredibly high reliability levels, sometimes sad to say that our human construction skills have not! On the rare occasions a bad component may slip through. All our kit parts carry the Mission Amps Kit Warranty that they are free from defects for a full ninety (90) days from the date of purchase. Defective parts will be replaced promptly at our expense. If you suspect any part to be defective, please mail it to us for testing and replacement. If instructed to do so send only the defective part or parts, not the whole kit. The part/parts or Kit MUST be returned to us using an RMA and in suitable condition for testing. Please be aware that testing can usually determine if the part was truly defective or damaged by assembly or usage. Don't be afraid to tell us that you 'screwed-up', we all make mistakes and in most cases, replacement parts are not that expensive. Some parts may require the return of the entire kit for diagnostics. Call or email before sending componetns as it may be necessary to return the entire kit.
--Still can't make it work--
If after making an honest effort to build your amp kit you cannot seem to get it to work, we offer a flat $75.00 minimum service fee to check the kit out, repair any building errors, replace defective parts and guarantee the amp to work correctly at that point. This offer DOES NOT include the cost of damaged components incorrectly installed by the builder or shipping and handling to and from Mission Amps. See our repairs page for more information.
--Missing parts--
Before assuming a part value is incorrect or missing, check the parts listing and all the parts carefully. Often times, common sense will solve a mysterious missing part problem. Sometimes parts are substituted due to availability, these are usually noted in the documentation. Mission Amps kits are packed in our facility with pride. If you believe we sent the wrong part or left out a part clearly indicated in your documentation, please write, email or call us with information on the part you need and proof of kit purchase. You can also use the contact us page on this web site.



Amp Warranty:
Mission Amps amplifiers are warranted against manufacturing defects in materials and workmanship for the period of five (5) years from the date of purchase. Tubes, fuses and speakers carry a ninety (90) day warranty. The warranty period starts on the date of purchase by the original user. Service under this warranty must be obtained by returning the unit to the Mission Amps factory using the RMA process, or to an approved Mission Amps servicing distributor. This warranty does not guarantee serviceability in or for any application and will not include any incidental or consequential damage or loss caused either directly or indirectly. Shipping cost to and from the Mission Amps factory or to an approved servicing distributor are the responsibility of the customer/user.
Modifications and/or Alterations Void any warranty.
This warranty does not cover acts of god, abuse, misuse, normal wear and tear or use other than its original intention.



Individual Parts Warranty:
Unless otherwise stated all parts carry a full ninety (90) day standard warranty. This covers defects in materials and workmanship from the date of purchase. This does not cover shipping damage or damage by the end user. All returns must use the RMA process. All parts must be returned to Mission Amps for inspection before replacement parts will be sent. As with any parts this warranty does not guarantee serviceability in any application and will not include any incidental or consequential damage or loss caused either directly or indirectly.



Payments:
We accept Money Orders, Cashier's Checks, Visa, Mastercard and of course, cash!...
Personal Checks (Must Clear Before Shipping any Products)...



Returns & Cancellations:
If allowed by Mission Amps and only at it's sole discretion, ALL returned or cancelled purchases will be subject to a min 15% restocking fee PLUS any and all the cost incurred by Mission Amps in the handling, packaging/shipping or any costs of processing any financial transactions regarding an order using credit cards, bank transfers, PayPal or any other means used to convey payments to Mission Amps. NO returns after 30 days. NO cancellations will be considered after 4 business days or after the product has shipped. Returned items once shipped must be returned in unopened as new condition before a refund is issued.



RMA:
ALL returned items MUST have a valid Return Materials Authorization. The RMA number must be marked on the outside of the box and a copy of the RMA along with a copy of your original reciept must be included with the contents.RMA's will be issued depending on conditions for all returned goods. You must have a copy of your receipt before an RMA can be accepted.



Shipping:
Shipping is based on weight, size, destination, contractor and speed. Mission Amps attempts to reduce costs to the customer by offering offering various shipping options. Items shipped outside the Continental US and/or with special shipping considerations WILL have additional shipping charges added. This includes PayPal buttons. We will email you if there is additional charges or if the shipping charges change.



Shipping Address and Tracking:
All items shipped must have a valid address that can accept deliveries. Any order once placed and shipped will be considered delivered. If the package does not arrive as expected losses must be handled by the shipping contractor (USPS, UPS, FedX etc.). Mission Amps will work with you and the shipping contractor to help resolve these problems. Insurance must be purchased and is included in the shipping with all BUY NOW purchases. Remember insurance is mandatory in order for the purchaser to process any claim.



Disclaimer:
--Devices sold as a kits--
The instructions provided are offered as a guide to assemble, test or use the device only. Mission Amps cannot be held liable for any errors or omissions in these guides. As these are component kits, neither Mission Amps LLC nor any other entity can or will be liable for any damage be it personal, property or monetary, that may occur while building, testing or using these devices. These devices may contain potentially lethal voltages. The builder of these devices should have appropriate technical expertise commensurate with the tasks required. If while building, testing or operating these devices the builder or operator requires technical assistance it is the responsibility of the builder or operator to acquire that assistance. Operation of any of these devices outside of an appropriate enclosure is not advised.



Miscellaneous:
Parts Availability:
Some items may ship directly from the manufacturer. This is done to reduce shipping costs and speed deliveries while helping with inventory. In the unlikely event there is a problem we will let our customer know as soon as we are made aware.

Origin:
As a matter of normal business policy we avoid using products from off shore suppliers even though they are usually much cheaper. Because we make every attempt to purchase from US suppliers our delivery times can usually be controlled very closely. This also keeps your hard earned money working for all of us right here in the good old USA. We also believe that you really do get what you pay for.

Unfortunately:
You may find that some components are actually manufactured elsewhere, unfortunately there may be no substitutes for these items. Unless they are NOS, most new tubes, sockets and other components of this type are no longer manufactured here. Sad to say this is unavoidable, rest assured that we have exhausted all other possibilities during our purchasing. We are American so we make every attempt to buy American.


FedXUSPS
Pay with PayPalCharg It
All items ship based on availability
Our Preference is FedEx Ground, our shipping rates are based on this method

Unless otherwise negotiated Mission Amps will select the best shipping method and reserves the right to ship as we see fit.
Unavoidably shipments outside the continental US may incur additional shipping charges

 
   
     
  PayPal, FedX USPS, UPS are registered trademarks.  
  06-04-06 Information on this page may change without notice.  


Please see our policy page for questions regarding returns, funds, warranty, RMA or other related items.
NO Credit Cards! We do accept Money Orders, Cashier's Checks, Personal Checks, Paypal and of course, CASH!
PLEASE NOTE: DUE TO INCREASED FRAUD WE CAN ONLY SHIP TO CONFIRMED ADDRESSES IN THE CONTINENTAL USA WHEN USING PAYPAL

THE PAYPAL "BUY IT NOW" BUTTONS REFLECT SHIPPING TO CONTINENTAL USA, LOWER 48 STATES ONLY, NOWHERE ELSE!!!
SHIPPING OUTSIDE THE CONTINENTAL USA, ALASKA, HAWAII OR CANADA WILL HAVE MUCH HIGHER ADDITIONAL SHIPPING AND HANDLING CHARGES. YOU WILL BE RESPONSIBLE FOR THEM.
DO NOT ORDER IF YOU ARE OUTSIDE THE LOWER 48 STATES UNLESS YOU UNDERSTAND THIS AND ACCEPT THE ADDITIONAL CHARGES!!

DISCLAIMER:
Some of the components used in our kits or products are subject to availability.
THERE CAN BE A 2 to 5 WEEK WAIT!!! Mission Amps LLC., reserves the right to change or substitute
any and all of the parts contained in any kit or product without advertisement or notification to the buyer.
The substitutions made by Mission Amps LLC., are guaranteed not to effect the integrity or operation of your amplifier kit.
Mission Amps also reserves the right to change or cancel any information listed, including availability, price,
and technical information appearing on this site at any time without notice.
Mission Amps™
10671 Racine St., Denver, CO 80022
303-955-2412 * Fax Available *
Copyright © Mission Amps 1998-2011